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Find answers to top questions about WellCare of North Carolina health insurance. Get answers about billing and payments or learn about enrollment and benefits. Contact us if you still need help.
Questions About Your Bill and Payments
Have questions about your WellCare of North Carolina payment and bill? Learn more here or contact WellCare of North Carolina customer support if you cannot find the answer to your question.
When is my payment due?
Your payment is due the last day of each month. Remember to pay your premium each month to keep your WellCare of North Carolina insurance coverage active.
Can I pay my bill online?
WellCare of North Carolina offers convenient, online bill payment options. Auto pay saves you time and is worry-free. You can set up recurring or automatic payments on the same day each month. That way you’ll always pay on time. You choose the payment method (debit or credit card or withdraw from your bank account). Then choose a date between the 15th and last day of the month to pay your bill. You can also make one-time online payments through your member account. Find instructions for Auto Pay or to make a one-time payment in your online member account.
How do I set up automatic bill payments?
Auto Pay saves you time and is worry-free. You can set up recurring payments each month so you’ll always pay on time. Choose your auto bill pay date between the 15th and last day of the month. Your bill will be charged to the payment method you select on the date that you choose.
There are a few things to remember about auto bill pay. It will charge the total amount due. So if you’ve fallen behind on payments for a few months, it will charge the entire amount due for the missed months. If there is a change in your payment method, update it in your member account or contact us. Otherwise your payment may not be processed.
Find instructions for signing up for Auto Pay in your online member account.
Why am I still getting bills when I’m set up on automatic payments?
You will continue receiving your bill as a reminder that your monthly bill is due. If you want to stop receiving paper bills, you can sign up for paperless billing. Paperless billing lets you view your bill in your online member account. You can also view your bill through a link sent to your email. Sign up for paperless billing through your online member account under billing.
How can I set up paperless billing?
Paperless billing lets you view your bill in your online member account. It's convenient and easy, and it's free. Plus, it helps you reduce clutter and help the environment. It’s simple to sign up. Just visit your online member account and sign up for paperless billing under billing.
What is Open Enrollment?
Open Enrollment is the time period when you can enroll in health insurance, or renew your WellCare of North Carolina plan. It begins November 1st and ends on January 15th. Find out more about enrolling in WellCare of North Carolina health insurance plans.
Visit our Become a Member page.
Can I get insurance today?
Open Enrollment is from November 1st through January 15th. During Open Enrollment, you can enroll in a plan on the Health Insurance Marketplace. Outside of Open Enrollment, you still may be able to enroll. To qualify, you would need to experience a Qualifying Life Event that causes a change in your insurance status. If you may be in this situation, call us today and we can help!
Learn more about enrolling and joining WellCare of North Carolina. Visit Become a Member page.
What is Telehealth?
Telehealth provides members with 24/7 medical help from doctors via video and phone. Whenever you need help, you can have a video call with a provider. You can ask health questions or get a diagnosis for non-emergency health issues. Plus, there’s no copay when you use in-network telehealth providers. Teladoc is our partner for Telehealth.
To set up a Telehealth call, log in to your online member account and follow the instructions.