Change Healthcare Cybersecurity Incident and Its Impact to WellCare of North Carolina

Date: 03/15/24

On February 21, Change Healthcare, a software and data analytics subsidiary of UnitedHealth Group’s Optum unit, experienced a cybersecurity incident that has impacted its network and operations. The cybersecurity incident has created a service disruption impacting WellCare of North Carolina members and provider network in several ways. 

As of now, Change Healthcare has not provided a timeline for resolution. To protect our members and providers, WellCare of North Carolina fully disconnected system access to and from Change Healthcare on Feb. 21. We are working on multiple solutions to restore provider functionality and ensure continuity of care for our members. We will continue to provide updates as this situation evolves.

Change Healthcare performed data abstraction for our HEDIS Medical Record Review. We will continue to utilize our existing medical record retrieval vendors, Datavant (formerly CIOX) and MRO. If you have provided medical records from the time period of Feb. 19, 2023 to current, you may be asked to provide these medical records again. We anticipate that volume to be very low, if any. 

Thank you for your patience and partnership as we navigate this situation. We apologize for any inconvenience in this matter. If you have any questions, please contact your Provider Engagement representative or our Provider Services team at ncproviderrelations@wellcare.com, or visit www.centene.com/change-healthcare. 

Change Healthcare Cybersecurity Incident and Its Impact to WellCare of North Carolina (PDF)